Frequently Asked Questions

Choose your product, select the correct size and quantity, then add it to your shopping bag.

When you are ready, open your shopping bag, continue to checkout and enter your contact and delivery information.

Your order will only be confirmed after payment has been successfully completed.

Contact RogueInc as soon as possible if you need to change your size, quantity or delivery information.

We will do our best to help, but changes cannot be guaranteed once your order has entered processing or has been dispatched.

Contact RogueInc as soon as possible if you would like to cancel your order.

If the order has not entered processing or been dispatched, we may be able to cancel it.

If the order has already been dispatched, you may need to return it after delivery in accordance with our Delivery & Returns policy.

After your payment is successfully completed, you will be taken to an order-confirmation page.

Once our email system is connected, you will also receive an order-confirmation email at the address entered during checkout.

We aim to dispatch orders within 1–2 working days.

Standard UK delivery usually takes 3–5 working days after dispatch.

Delivery times are estimates and may be affected by public holidays, courier disruption or circumstances outside our control.

RogueInc currently delivers within the United Kingdom.

We plan to introduce international delivery as the brand grows. Updates will be shared through our website and official social-media channels.

Tracking information will be provided where it is available for the selected delivery service.

Once your order has been dispatched, you will be able to use the tracking information supplied to follow its progress.

Check your tracking information and confirm that the delivery address entered during checkout is correct.

If the estimated delivery window has passed and you still cannot locate your parcel, contact RogueInc with your order number.

We will help investigate the delivery with the courier.

Eligible products may be returned within 30 days of delivery.

Items must meet the conditions described in our Delivery & Returns policy.

Returned products should be unworn, unused, unwashed and free from marks, stains, damage, strong odours or signs of wear.

Original tags and labels should remain attached, and the item should be returned in its original packaging where reasonably possible.

If you have changed your mind, ordered the wrong size or no longer want the product, you are responsible for return postage.

If the item is confirmed to be faulty, damaged or incorrectly supplied, RogueInc will cover reasonable return-postage costs.

Yes. We can offer a size exchange if the requested product and size are still available.

We cannot reserve replacement stock while your return is in transit.

If the requested size is unavailable when the return is processed, we will offer a refund instead.

Returned items will be inspected before a refund is approved.

Approved refunds will be returned to the original payment method.

Your bank or payment provider may require additional time before the refund appears in your account.

If we have made a mistake, we will work with you to resolve it as quickly as possible.

Contact RogueInc with your name, order number, a description of the issue and clear photographs where appropriate.

Where the issue is confirmed, RogueInc will cover reasonable return costs and may offer a replacement, repair or refund.

Review the sizing information provided on the product page before placing your order.

We plan to add a more detailed size guide as RogueInc develops its product range.

Contact us before ordering if you need help choosing a size.

Always follow the care instructions shown on the garment label.

Avoid unsuitable washing temperatures, bleaching, improper drying or ironing, as these may damage the fabric, print or fit.

Some products may return depending on demand, production plans and availability.

Restock and future-drop announcements will be shared through the RogueInc website and official social-media channels.

Colours may appear slightly different depending on your screen, device settings and lighting conditions.

We aim to display every product as accurately as possible.

RogueInc will accept the payment methods shown during checkout.

This answer will be updated once our secure payment provider and final payment options have been connected.

Payments will be handled through a trusted payment provider using secure payment technology.

RogueInc does not intend to store customers’ complete card details on its own systems.

Payment will be taken when your order is successfully submitted and authorised during checkout.

An order will not be processed if payment cannot be completed.

You can contact RogueInc through our Contact page.

Include your order number when contacting us about an existing order so we can help you more efficiently.

Contact RogueInc

For order-related enquiries, provide your full name, order number and a clear description of what you need help with.

For faulty or damaged products, include clear photographs where possible.